e-course Improving Maintenance & Reliability through Cultural Change
BEMAS - The Belgian Maintenance Association
E-course - blended learning:
Improving Maintenance & Reliability through Cultural Change
E-Course: permanently available online
All too often excellent initiatives conceived by highly intelligent and dedicated people fail to deliver on the goals set for them at the outset.
This e-course delivers a basic understanding of why, and what is really required to successfully implement new and improved work strategies in a maintenance organization. You will learn how to improve your maintenance and reliability performance at the plant level by changing the organization’s culture. It is specifically intended for managers in the manufacturing and process industries. Stephen Thomas demystifies the concept of organizational culture and links it with the eight elements of change: leadership, work process, structure, group learning, technology, communication, interrelationships, and rewards. If you want to break the cycle of failed improvement programs, this e-course will teach you step by step how to use cultural change to make significant and lasting improvements in plant performance.
Introduction - The Basics
The Change Pyramid – Creating recognition and understanding that there is more to successful change than simply task implementation.
The Eight Elements of Change – Understanding how the strategic elements of change are critical in supporting task attainment.
The Four Elements of Culture – Understanding what is truly meant when one says “to improve we need to change the culture” and what to do to make it happen.
Resistance – How to recognize it, address its causes and mitigate its potential negative effects.
The Web of Change –A useful tool that will enable assessment of your change effort.
Change – Root Cause Failure Analysis – A discussion of how to use the results of the web survey to deliver value to your organization.
The Goal Achievement Model – The introduction of a tool to make certain that change is sustained.
Roadmap of Change
What will you learn?
Plant managers, senior maintenance managers & reliability managers and other organizational leaders who want to implement successful long-lasting change. This is NOT a regular change management course. It is focused on the challenges that maintenance & reliability professionals face every day as they attempt to break the maintenance paradigms.
We offer all our students a course certificate as “Qualified Facilitator on the subject of Culture Change”. In order to be certified , students must complete the online course successfully.
Unique E-Course + direct online coaching & support by Stephen Thomas
The E-course consists of 23 modules that students can follow on their own pace from any PC with access to the internet. The E-course covers the same content as the explained above. Students will also have direct contact with Stephen J Thomas, the global guru in Culture Change in the field of Maintenance and Reliability, who has set-up the e-course. So Students will not only can get a well founded theoretical course, but also receive direct and personal advice on the Cultural change challenges in their own project.
Books related to the subject
The content of this e-course and the training course is based on the book ‘Improving Maintenance & Reliability Through Cultural Change’, and ‘The Journey to Improved Business Performance’, both available in the BEMAS webshop at www.bemas.org
About the lecturer
Stephen Thomas, President Stephen J. Thomas, LLC
Steve Thomas has 40 years of experience working in maintenance within the petrochemical industry. During this time, through personal involvement at all levels of the maintenance and reliability work process, he has gained vast experience in all phases of the business. Coupled with a B.S. in Electrical Engineering from Drexel University and M.S. degrees in both Systems Engineering and Organizational Dynamics from the University of Pennsylvania, this experience has enabled him to add significant value to the many projects on which he has worked. In addition, he has published seven books on change management and related subjects. A few of his titles: ‘The Journey to Improved Business Performance’, ‘Improving Maintenance & Reliability Through Cultural Change’, ‘Asset Data Integrity is Serious Business’, and ‘Successfully Managing Change in Organizations: A User's Guide’. He has presented training classes on his material in the US, Canada and South America.
E-Course: € 695,- pp. / € 595,- pp. for BEMAS member companies Included: the 23 module e-course, a book for related reading, exercises to enhance change management skills and instructor interaction via e-mail.
Final note by the lecturer
Final note by the lecturer Everyone talks about the need to change, whether it is to gain a larger market share, improve productivity, implement new work tools, or institute a new way of doing things. In every case, it is an extremely difficult task. In fact, a great many change initiatives fail to deliver the goals established at the outset of the effort. This creates two problems. First is the failure to attain the desired benefits. However, of even greater significance is the creation of a skeptical workforce that is collectively far less likely to invest their time and effort in the next change initiative.
One major reason for this difficulty is that change is often addressed as a task that needs to be completed after which the organization can reap the benefits. This project mentality does not work in the change arena. Change is not a task. Rather, it is a process that needs careful attention over the long-term if true success is the desired outcome.
To accomplish this, one needs to look beyond the task level to a level that involves strategic management skills in eight areas referred to as the Eight Elements of Change. These elements are; leadership, work process, structure, group learning, technology, communication, inter-relationships and rewards. Addressing these eight elements both independently and collectively is a critical success factor. Understanding the eight elements is important, but of even greater importance is how they are applied to implement the desired change. The tool to accomplish this is referred to as the Goal Achievement Model. Once the vision of what the firm is trying to achieve is established, the model sets in place goals, initiatives and specific task based activities to attain a successful outcome. Also included in the model is measurement of task completion and careful attention to delivering positive outcomes and impacts across the organization.
Addressing the strategic level is the first step towards successful change. The next, is having an understanding the foundational level of change. This requires addressing the organization’s culture. Many people are told, “To really implement change we need to change our company’s culture.” The underlying problem is that the meaning of this rather important statement is not clearly understood. Without an understanding of what is involved with culture change, even if implemented, the change will not last. What needs to be understood is that there are four elements of culture – organizational values, role models, rites and rituals and the cultural infrastructure. Just as with the Eight Elements of Change, these Four Elements of Culture each need to be included in the change initiative.
This course addresses this very important topic in a way that is very understandable. The course provides concepts that will enable you to start down the road to successful change. The concepts are applicable in the field of maintenance and reliability, but also in many other business initiatives. I am convinced that this course will be of great value for you and your company. I look forward welcoming you soon. Stephen J. Thomas.